Astronomicon

Refund Policy

Last updated: 12 November 2026

This Refund Policy covers refunds, withdrawal rights and subscription cancellation for paid Astronomicon subscriptions purchased through astronomicon.io.

It should be read together with the Terms of Use and the Sold through Link Terms.

1. Seller and Payment Provider

Paid subscriptions are sold through Link, built by Stripe (Sold through Link, LLC), which acts as merchant of record for the transaction. Checkout and your payment statement show the purchase as sold through Link.

Astronomicon supplies and supports the Astronomicon service. Link handles the payment transaction and processes withdrawals and refunds relating to that transaction.

Astronomicon does not make a separate direct repayment for a transaction processed through Link.

2. Cancelling a Subscription

Subscriptions renew automatically for the selected billing interval until cancelled.

You may cancel a subscription at any time by using:

  • Account → Subscription on astronomicon.io;
  • your orders at link.com, linked from the receipt or subscription email sent by Link; or
  • Link Support.

Unless a different result is required by law or expressly shown during cancellation, cancellation takes effect at the end of the current paid billing period. Paid access remains available until that date, and no further renewal payment should be taken after the cancellation becomes effective.

Cancelling a subscription:

  • prevents future renewal charges;
  • does not by itself refund the current paid period; and
  • does not delete the Astronomicon account.

3. General Refund Rule

Except where required by applicable law or the Sold through Link Terms, paid transactions are non-refundable and non-exchangeable.

Stopping use of the Service, changing your mind or cancelling during a paid billing period does not by itself create a right to a full or prorated refund for that period.

Under the Sold through Link Terms, refund requests are decided case by case, and unused subscription periods are not refunded except where the law requires it. A request does not guarantee a refund.

Complimentary Plus

Astronomicon may grant Plus access free of charge as a gift or promotion. This is not a paid subscription and does not renew automatically. There is no payment to refund for that complimentary period, and the paid-subscription refund rules do not apply to it. Complimentary access has no cash or refund-credit value.

A gift does not cancel or change a separate paid subscription or its renewal. Refund and withdrawal rights for that purchase remain governed by this Policy and applicable law. Nothing in this section limits rights that cannot lawfully be waived.

4. Statutory Withdrawal and Consumer Rights

Consumers may have statutory withdrawal, cancellation or refund rights under the law applicable to their transaction. The relevant period and conditions depend on the country, the type of transaction and whether supply of the digital service has begun.

Consumers in the European Union, the European Economic Area, Switzerland and the United Kingdom may have a 14-day withdrawal period for certain transactions, subject to the conditions and exceptions of applicable law. Other countries may provide different periods or conditions.

You may exercise an applicable right through Link Support.

Nothing in this Policy limits any consumer right or remedy that cannot lawfully be limited or waived.

5. Failure to Supply or Lack of Conformity

If paid access is not activated, or a persistent material technical problem prevents you from using paid functionality as described, contact Astronomicon at [email protected].

Please provide, where available:

  • the email address associated with the Astronomicon account;
  • the transaction reference shown on your Link receipt;
  • the date of the transaction; and
  • a concise description of the problem and the affected feature.

Do not send a complete payment-card number, card security code or online-banking credentials.

We will investigate the issue. Where the digital service has not been supplied or does not conform to the contract, we will take the steps required by applicable law, which may include bringing the Service into conformity, a proportionate price reduction or termination of the affected contract.

If a material technical or product defect cannot be resolved, you may request a refund through Link Support.

6. Requesting a Withdrawal or Refund

To request a withdrawal or refund for a purchase sold through Link:

  1. use the support link in your Link receipt or subscription email; or
  2. visit Link Support and select the applicable withdrawal or refund option.

For a problem with Astronomicon product functionality or a paid entitlement, contact [email protected] as well so that we can investigate the product issue and provide relevant information to Link if necessary.

Link verifies eligibility and processes any approved refund. Submitting a request does not itself mean that a refund has been approved.

7. Approved Refunds and Access

Link normally returns an approved refund to the original payment method where possible. Processing and posting times are governed by Link’s applicable terms and may also depend on the payment provider or financial institution.

The Astronomicon account remains available on the Free plan unless it is separately deleted.

When a refund of the current subscription period is approved, we also cancel the corresponding subscription. Plus access ends when that cancellation takes effect, unless another Plus entitlement remains. A refund of an earlier period does not change the current period. When Plus access ends, Saved Windows become unavailable immediately. We retain them for 14 days so that access can be restored if Plus is reactivated. If Plus is not restored within that period, the Saved Windows are permanently deleted. This is described on the Pricing page. Other account information is not deleted by a refund. Account deletion and personal-data rights are described in the Privacy Policy.

8. Duplicate or Incorrect Charges

If you believe that:

  • the same transaction was charged more than once;
  • a confirmed cancellation was followed by an incorrect renewal charge; or
  • the amount charged differs from the amount confirmed at checkout,

contact Link Support promptly and notify [email protected] if the issue also affects your Astronomicon account or entitlement.

Nothing in this Policy prevents you from exercising a lawful payment-dispute or chargeback right.

9. Changes to This Policy

We may update this Policy to keep it consistent with applicable law, the Sold through Link Terms or the Astronomicon subscription model. The current version will show its latest revision date.

An update will not remove rights that arose before it took effect.

10. Contact

For Astronomicon product, account-functionality or entitlement issues:

Astronomicon Support
Email: [email protected]

For questions about this Policy or other legal correspondence: [email protected].

For payment, cancellation, withdrawal or refund requests concerning a purchase sold through Link:

Link Support
https://support.link.com/topics/sold-through-link

Additional operator information is available in the Imprint.